Southern Select Villas

FAQs

OUR MISSION:
To be the provider of choice for vacation home and villa rentals, and property management services.

Southern Select Villas is one of the most respected short-term rental management companies in Central Florida. We manage homes and condominiums in the most outstanding subdivisions in the tri-county resort areas near Walt Disney World. Whether your desire is to maximize your rental income or just maintain your own personal vacation residence, Southern Select Villas can provide the professional services you will need. We are a member of the Florida Vacation Rental Management Association and Central Florida Property Managers Association.

What are your Management Services?

Let Southern Select Villas be your "eyes and ears" for your Central Florida property. We help make ownership simple by handling your taxes and necessary licenses, as well as paying all bills related to the property, from an account each owner establishes with our company. Owners have available online, a monthly computerized account statement which includes a year-to-date summary of activity (owners can view their statements and reservations schedule anytime with the click a "mouse"). We also have a complete Owner Services Division to provide a prompt response and solution to any owner inquiry.

How is your Expert Maintenance?

Our Field Services Division provides cleaning services, lawn care, landscaping, and pool maintenance, most of which are provided by our team or in-house personnel for greater reliability and quality control. Our services ensure that your property exceeds the rigorous regulations of the State Inspector while maintaining its investment value.

Tell me about your Rentals and Reservations.

Our first priority is prompt, quality service to both our owners and guests. We believe in honesty and guarantee that our guests are treated with respect and fairness. With our experience and our Team of Trained Professionals, we understand what is necessary for our owners and ourselves to be successful.

Our long standing in the vacation rental management industry greatly helps us provide a consistent level of rental income to each property. Our sophisticated computer software assists us in maximizing the number of rentals for each owner by rotating each property size and amenities so that all receive equal bookings. We work in partnership with our owners to generate reservations for their properties if they so desire and can assist in placing any surplus bookings into other properties. All rental income is paid promptly to the Owner's Management Account.

Is the home I see on the Internet the one I get?

Yes, unlike other companies in the area, we rent the specific property you see in full detail on our website. We believe that this is the only way you will be happy with your accommodation.

We are also building Virtual Tours for our Estate and Resort homes where you can view each room of the house.

Is this a time share offer?

We are not in anyway affiliated with time share. The homes and condos are owned by individual investors and we manage them on their behalf. You are not in any way required to sit through a presentation. However, if you are interested in this great investment opportunity, we would be happy to sit down with you, and discuss it further.

Is Southern Select Villas licensed by the state of Florida?

Yes, we are licensed by Osceola county as a lodging provider and each home is licensed by the state to be rented as a short term rental property.

What is required to make a reservation?

When you find the vacation villa of your choice you can either send us an email through our contact us page with the information on the villas you desire or speak to one of our Reservationists at our toll free number 1-877-301-3564. When making your reservation all we require is a $200.00 non-refundable deposit, which is applied to your rental cost. The remaining balance is processed 30 days prior to check-in and is non-refundable at that point.

Do you offer group rates and planning?

Yes we do, please indicate the type of group and how many people you will need to accommodate when calling.

When is check-in & check-out time?

Your home will be available for Check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in.

Check out time is 10:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.

What are your office hours?

Our office hours are from 8:00 am to 6:00 p.m. Monday thru Friday. Our office is closed on Saturday and Sunday, however you are able to check in from our lock boxes located on your desired villa. When you receive your confirmation information there will be key instructions included for the lock box. In any event our 24 hour answering service is always available to assit you in case of emergencies.

Do you offer Travel Insurance?

Yes, at an additional charge of 7% of your total.

For travel insurance coverage information, please contact CSA Travel Protection at 1-800-450-0462 or when calling from abroad please call 1-407-671-6164, reference policy #SouthernSelectVillas.

What is your Change/Cancellation Policy?

If you change your reservation there is a $20.00 fee for any change. No changes can be made within 30 days of your arrival.

The $200 deposit is Non-refundable. A cancellation within 30 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.

What will we be responsible for when we check out?

We just ask that you lock up and leave the keys in the villa. Our departure team will arrive shortly after you leave and take care of the rest.

How will I receive my confirmation and arrival instructions from Southern Select Villas?

All confirmation and arrival instructions will be sent via email and or fax, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain southernselectvillas.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, thirty days from arrival. If you have not received these emails and you have adjusted your spam filters, please contact our billing department at 1-877-301-3564 or 863-420-1488.

How many people are allowed to stay in each home?

By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.

The following outlines the maximum occupancy for each home, unless otherwise posted:

3 bedroom sleeps maximum of 8

4 bedroom sleeps maximum of 10

5 bedroom sleeps maximum of 12

6 bedroom sleeps maximum of 14

Are the pools heated?

Southern Select Villas offers Pool & Spa Heat with any reservation at an additional charge.

Do you allow pets?

Although we at Southern Select Villas are all pet lovers, we cannot allow pets in any of the villas.

Is there air conditioning and heat?

Yes, all of our homes and condos have central air and heat.

Is there a fully equipped kitchen in the property?

Yes, every home has a full kitchen including cooking and eating utensils, refrigerator, oven, microwave, coffee maker, toaster and dishwasher.

Is there a telephone at the property?

Yes, there is a telephone at every Southern Select Villas property. Local calls are free and long distance calls require a calling card or credit card number for usage. Some properties have VOIP service that will allow free nationawide calling. The telephone number to the property is not given until the morning of check-in.

Are linens and towels provided?

Yes, there are linens and towels provided in each unit.

Are the properties cleaned daily?

No, the property is cleaned before your arrival and after your departure. You can request Mid-stay clean at an additional charge. A Mid-stay clean includes: washing all sheets and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping and refreshing your starter paper products.

Are there cleaning supplies?

We do not leave any chemicals in the home but there is a washing machine, dryer, mop, broom, dustpan, dishwasher, iron and ironing board in the property. There are starter paper products in the home. You will be responsible for your other needs there after. There is a grocery store with in 1 mile of all of our properties.

Are the properties Non-Smoking?

Yes, all of our properties are Non-Smoking. Smoking is permitted outside of the property only.